Frequently Asked Questions

Dispatchers can quickly create pickup orders, attach consignment contract terms and equipment manifests, and assign jobs to available drivers. Drivers receive pickup details instantly on their mobile app, including turn-by-turn navigation and item checklists.

Drivers can review stop details, navigate directly to consigner locations, capture on-site equipment condition photos, record serial numbers, collect digital consigner sign-offs, and update job progress in real time directly from their phones.

Driver seats are included in your purchased plan. Each driver profile is provisioned with secure mobile app access as part of your team's purchased seats, allowing them to manage assigned routes, inspect equipment, and submit digital proof of delivery on the road.

EquipRoute maintains complete records for every consigner, linking specific equipment items to consignor accounts, agreed commission rates, intake condition reports, and final settlement payouts once items are sold.

When equipment arrives at your facility, EquipRoute generates unique QR codes that can be printed on standard label printers. Staff can affix labels to machinery or pallets; scanning any QR tag with the mobile app instantly displays full specs, high-res photos, inspection notes, and current location.

You can map your warehouse layout by aisle, row, rack, and bay. Moving equipment is as simple as scanning the item's QR code followed by the destination bay's QR label using your mobile phone. Location changes update across your system instantly.

Yes. During intake, warehouse staff use the mobile app to snap high-resolution inspection photos, record make/model/serial numbers, log power/voltage requirements, test operational status, and document cosmetic or mechanical wear directly in the item record.

None. All EquipRoute plans include unlimited inventory SKUs, items, storage racks, and photo uploads. You will never encounter hidden storage caps as your inventory expands.

EquipRoute can provide publishing and listing connections for any marketplace, auction platform (including AuctionWorx), or custom sales channel you use. Simply contact us with your required platforms, and our integrations team will configure and provide the connection for you.

EquipRoute maintains a centralized single source of truth for all equipment status. When an item is marked as pending, reserved, or sold on any channel, the system automatically updates inventory and halts duplicate listing activity across all connected platforms.

Yes. You can select items directly from your intake queue, apply standardized listing templates, verify descriptions, and publish batches to your connected sales channels simultaneously with all photos and specs intact.

After purchasing an item, the buyer can select either the pickup or delivery option. If they choose pickup, they book an available dock time window; if they choose delivery, your team dispatches the order for scheduled driver delivery.

Winning bidders and buyers receive an automated link allowing them to select their own pickup time window based on your warehouse dock availability. This eliminates phone tag, prevents yard congestion, and ensures equipment is staged before they arrive.

The platform automatically generates professional Bills of Lading, packing slips, and gate passes. For deliveries, drivers capture digital signatures and delivery photos on their mobile app for instant, verifiable Proof of Delivery (POD).

Yes. EquipRoute automatically calculates item sale prices, applicable buyer premiums, taxes, rigging/loading charges, and delivery fees, producing detailed PDF invoices and keeping an accurate record of payment statuses.

EquipRoute offers flexible per-seat plans designed to scale with your team. Because our latest plan rates, seat options, and promotional discounts are dynamically updated via API, please visit our Pricing page to calculate live pricing for your team.

Your data is hosted in high-security, ISO-compliant cloud infrastructure with end-to-end SSL/TLS encryption in transit and AES-256 encryption at rest. We perform regular automated backups and enforce strict role-based access control.

Every purchased plan includes white-glove onboarding, staff training sessions for both web and mobile app workflows, and continuous support via email, phone, and live chat from used equipment specialists.

Yes. You can adjust your seat count, add driver seats, switch billing cycles, or manage your subscription directly through your account dashboard at any time.